Shipping Policy
We offer worldwide shipping. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping times vary by location:
- Within Tanzania: 3-5 business days
- East Africa: 5-10 business days
- International: 10-20 business days
You will receive a shipping confirmation email with tracking information once your order has shipped.
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery.
To be eligible for a return:
- Item must be unused and in the same condition you received it
- Item must be in the original packaging
- Item must have all tags attached
To initiate a return, please contact our customer service team at returns@jevut.com.
Refunds
Once we receive your return, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that shipping costs are non-refundable. If you received a faulty or incorrect item, we will cover the return shipping costs.